"Governments of the future will need to adapt and continuously evolve to create value. They need to stay relevant by being responsive to rapidly changing conditions and citizens’ expectations, and build capacity to operate effectively in complex, interdependent networks of organizations and systems across the public, private and non-profit sectors to co-produce public value. As recommended in this report, what is needed today is flatter, agile, streamlined and tech-enabled (FAST) government."
...the report develops plenty of thoughts (and examples) on how to address this challenge, by using social media in public services, for instance, or developing and communicating KPI's. To me personally, the most compelling discussion is about the drive towards 'open government':
"The report also explores the powerful but, in some cases, controversial concepts of open government and open data, giving examples of how governments are using the power of the Internet and the Web, including social media, to transform governance, empower citizens and rebuild the social contract between political leaders and citizens."
...as well as some directions on where the 'market state' could evolve to -this is truly a big opportunity for companies from virtually all industries:
"A range of public-private partnerships and other multisectoral arrangements have opened possibilities for value creation and greater efficiency. In this context, the report highlights the potential of social enterprise, an important way to leverage the innovative potential of entrepreneurship for social and economic development – particularly in settings where neither the government nor the market is likely to produce value using traditional means."
One chart I'm sure to use in my presentations, in order to show that participative -open- government is not about blogging or answering complaints, it's about collaboration... (Come to think of it, it is somewhat strange that crowdsourcing is mentioned nowhere as an efficiency enhancer)
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